Department of Public Services

Mission Statement

The Mission of the City of Newburyport Department of Public Services is to provide programs and services to the community that support the maintenance and improvement of the city’s infrastructure, which includes; roadways, sidewalks, drainage systems, the City's 26 Parks, its trees, cemeteries and grounds, water quality, water distribution, sewer system, fleet & equipment and municipal buildings. Our goal is to maintain and improve infrastructure in a safe, cost effective and environmentally sensitive manner to foster sustainable options for the current and future benefit of the city and the environment.  

How to Report an Issue (non-emergency):

To report non-emergency concerns, such as potholes, streetlight outages, and broken infrastructure please use the See.Click.Fix Application here:

Newburyport See. Click. Fix

*While we value all feedback, we encourage all residents/reporters to consider creating an account within See.Click.Fix. This allows for more effective communication and quicker resolutions, as we can reach out for clarification and collaborate on solutions.

Requests through this system are integrated into the workflow of our Department. 

Requests can also be made by:

Calling 978-465-4464 ext. 1703 or emailing dps@newburyportma.gov

_{Please include the following:}

1. What is the issue?
2. Where is the issue?
3. Who is reporting the issue? (Contact information)
4. When did the issue occur?

Street Lights (follow links below)

How to Request Action on a Street Light

Street Light LED Pilot Project

Follow Division header links below to obtain further information

Division Overview

Highway Division

• Road and sidewalk maintenance
• Storm drain maintenance
• Street line painting & street sweeping
• Snow and ice removal
• Park maintenance
• School grounds maintenance
• City cemetery maintenance
• Tree trimming & planting
• Fleet and equipment maintenance
• City-wide trash clean up
• 24 hour Emergency On-Call

Water Division

• Operate Water Treatment Facility
• Water main maintenance and repair
• Installation of new water mains
• Hydrant and distribution system maintenance
• Facilitate water meter program
• 24 hour Emergency On-Call

Sewer Division

• Operate Waste Water Treatment Facility
• Maintain and operate Lift Stations
• Sewer infrastructure maintenance
• Installation of new sewer mains
• Emergency response

Parks Division

• For all inquiries, contact parks@newburyportma.gov and your message will be returned shortly. 
• Agendas and meeting minutes for the Parks Commission can be found on the Parks Commission section of the website.